Técnico Virtual: Suporte da Oi
Who can the Virtual Technician - Oi Technical Support help? Hi Clients - individual or legal entity (CPF / CNPJ) who have contracted Oi Fibra, broadband, landline or TV. What problems does the Virtual Technician help you solve? Fixed by fiber: line changes, does not make or receives call and noisy phone. Tv and internet by fiber: problems in tv and in the internet Broadband: no internet, slow internet or constant drops in connection; Fixed: phone does not receive or make calls, mute or with squeaks; TV: Incompatible card, No signal, Oi Service Inactive TV and Black / blue screen; What does Virtual Technician - Hi Support do? Exchange password wi-fi and network name; Offers remote control manual for fiber; Performs automatic settings in modens; Automatically resets the modem signal; Performs an automatic line, internet or TV scan; Identifies massive failure in the region; Consult, schedule and reschedule technical visits; And others; Note: Some procedures are not available for all modems and for all types of repairs. How to use the Virtual Technician Hi? To TV client: After downloading it, access the app with the contract number and the line owner's CPF / CNPJ or My Hi login. The customer number should be consulted on the invoice next to your CPF / CNPJ number. For fixed or broadband customer: After downloading it, access the app with the landline number and the line owner's CPF / CNPJ. For fiber client: After downloading it, access the app with the customer number and CPF / CNPJ of the line holder or My Hi login. The customer number should be consulted in your account near personal data. Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you. Keep your app always up-to-date. That way, we can always offer new solutions and improvements for you.
