RED & Moi
RED client? Simplify your daily life by downloading the RED & Moi app! 📲 With the RED & Moi app it's easy, we made it simple;) 🏠 HOME • Access your RED subscriptions from your smartphone or tablet! • In a few clicks, check the status of your current consumption and RED benefits. 📊 MY CONSO • Consult and download the details of your latest invoices • Track your consumption in France and abroad: o In France: view your multimedia purchases with the possibility of modifying your purchase limit o Abroad: monitor your internet usage, calls and SMS / MMS sending. • Fancy a new phone or more data? Manage and adapt your subscription and your fixed and mobile options according to your needs. 📂 MY OFFER • Access and manage your accounts • One account for the whole family? It's possible ! Have the RED & Me application, group all of your lines and those of your loved ones with ease. 📝 MY INFO • Easily access your personal information • A change of address? A new RIB directly modify all your personal information in the "My information" section ❔ HELP • SIM card blocked? The section "Troubleshoot my mobile" gives you all your answers in the event of loss, theft, unlocking, among others. • Find all the answers to your questions with online help on the FAQ 24/7 and with your RED client advisers from Monday to Friday from 8 am to 9 pm. • Already in contact with our customer service? Check your notifications, your RED advisor has probably already answered you! • Follow all the steps of your mobile and box order: from registration to the preparation of your order, including the delivery of your equipment, to the activation of your services and your line. RED Box customer? • A breakdown, an incident? The "Troubleshoot my box" section allows you to consult the state of your line to take stock of the network. • Run the diagnostic to check the condition of your box and find the solution to troubleshoot it. • An impediment? Changing your appointment with your box technician can be accessed directly from your app. • Access incident follow-up directly after reporting it. NOTIFICATION CENTER • Stay informed of your RED news via the notification center (new invoice, order tracking, etc.) • It is accessible directly at the top right of your screen. ***** Download and use free in mainland France (excluding the cost of mobile internet connection depending on the offer subscribed). The RED & Moi application is only accessible to RED by SFR customers with a mobile plan or an internet offer.
